FAQ
Informieren Sie sich hier über einige häufig gestellte Fragen zur Produktauswahl.
Wo brauche ich eine Vignette und wo muss ich die Streckenmaut bezahlen?
Auf der interaktiven Karte unten sind die streckenmautpflichtigen Streckenabschnitte in Österreich dargestellt.
- Auf den orange markierten Autobahnen und Schnellstraßen benötigen Sie eine Vignette.
- Auf den grün markierten Streckenabschnitten ist eine Streckenmaut zu entrichten.
Folgende Abschnitte sind streckenmautpflichtige Straßen:
- A 9 Pyhrn motorway between the Spital/Pyhrn and Ardning junctions (Bosruck tunnel) and between the St. Michael and Übelbach junctions (Gleinalm tunnel).
- A 10 Tauern motorway between the Flachau and Rennweg junctions (Tauern and Katschberg tunnels).
- A 11 Karawanken motorway between the St. Jakob im Rosental junction and the state border in the Karawanken tunnel.
- A 13 Brenner motorway: the entire A 13 is subject to section tolls.
-
S 16 Arlberg expressway between
the St. Anton am Arlberg and Langen am Arlberg
junctions.
(closed because of comprehensive rehabilition work between 24 April and 6 October 2023 as well as between 15 April and 22 November 2024. More information)
When is my digital toll product valid?
If you purchase as a company, all digital toll products are valid immediately and the right of withdrawal does not apply in this case. You are considered to be a company if you buy as part of your activities working for a company.
You are a consumer if you buy a digital toll product for private purposes. In the latter case, the consumer protection period shall apply. This means that according to the European Consumer Protection Directive, consumers have the right to withdraw from the online purchase of a product or service within 14 days. As this withdrawal is possible by e-mail or by post, a further three days are allowed for cancellation by post until arrival at ASFINAG.
When purchasing online as a consumer, the following products are only valid from the 18th day:
- 2-month vignette
- Annual vignette
From 1.12.2023 you can buy the following products for immediate use:
- 1-day vignette
- 10-day vignette
- Section toll single trip
- Section toll multi-trip card
- Section toll FLEX
I have received a scratch card for a digital vignette with registration code. How do I redeem the code?
With the code on the scratch card, you can redeem a digital annual vignette in the Toll Shop. The code is your payment method.
Attention: The digital vignette is immediately valid when the code is used – thus voiding your right of withdrawal!
How to redeem the code:
- Scratch the cover off of the code on the front of the scratch card (insert current picture)
- Click "Buy" on the homepage for the annual vignette product.
-
Select "Redeem scratch card" for the product
configuration and enter the scratch-off code in
the "Registration code" field.
- Enter your vehicle license plate number and click continue
- On the "My details" page, enter your e-mail address and click "Next".
- On the "Order Overview" page, confirm the terms of use and click the "Redeem code and order" button to complete the order process.
- You will then receive an order confirmation by e-mail as well as an invoice with an amount of EUR 0.00.
Attention: The digital annual vignette is only valid if you have redeemed the code as mentioned above and received an order confirmation.
To check the validity of your product, please use our validity query.
How can I subscribe?
You can only take out a subscription for a digital annual vignette or digital section toll multi-trip card as a registered customer in our toll shop. You can also activate the subscription later for a product you have already purchased.
Either create a new account or log in to your existing customer account:
- Click the corresponding symbol for the annual vignette or section toll on the home page.
- For the digital annual vignette as a subscription, select "Buy vignette + subscribe" on the "Product selection" page under product variant.
- For the digital section toll multi-trip card, select the "Multi-trip card with subscription" button for the product option.
- Then enter your vehicle license plate number.
- For the transaction, select the desired payment method.
- Confirm the terms of use and complete your subscription.
- You will then receive your subscription order confirmation and invoice by e-mail.
Tip: You can view and manage your new subscription conveniently under My subscriptions.
Are there any concessions for people with disabilities?
For eligible persons, the digital annual vignette is automatically activated for the vehicle license plate number registered to them.
Wenn Sie Anspruch auf eine kostenlose Jahresvignette haben, erhalten Sie automatisch auch eine kostenlose Streckenmaut-Mehrfahrtenkarte für die Streckenmautabschnitte auf der A 9, A 10, A 13 und S 16 (nicht für die A 11 Karawanken Autobahn). Diese ist ebenfalls ein Jahr gültig. Sie können damit die Mautstellen beliebig oft passieren.
Ob eine Gratisvignette und die Streckenmaut-Mehrfahrtenkarte bei der ASFINAG für Sie freigeschaltet sind, können Sie jederzeit online unter evidenz.asfinag.at prüfen.
Alle Informationen zu diesem Thema finden Sie unter folgendem Link: asfinag.at/gratisvignette
