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As long as the digital toll product is not yet valid, you can edit the validity period free of charge in your customer account. You can either postpone the validity of the product or bring it forward (taking into account the 18-day period for consumers).

You can check whether your product is already valid in your customer account, from the order confirmation or our validity query.

Example: You have purchased a 10-day vignette, valid from 10 July. However, your holiday is delayed and you will not leave until 24 July. Now you must alter the beginning of the validity of your vignette in your account by 9 July (11:59 p.m.) at the latest.

Please note that the validity of digital short-term vignettes (1-day, 10-day and 2-month vignettes) cannot begin after 30 November, as the new vignette year already begins on 1 December and new rates therefore apply.

To change the validity of a digital toll product that is not yet valid, proceed as follows:

• "Create new account" or click "Log in"
• Click "My account" and continue to "My products"

• Select the product to be modified
• Under "Edit product", you can adjust the validity

You have direct access to your purchased products and can use our additional services:

• Manage personal data
  View and change personal data easily at any time
• Manage digital toll products and subscriptions
  Conclude and change subscriptions, easily re-purchase products, activate reminder function before expiry of digital toll product
• Use the FLEX digital section toll
  Register for the free FLEX service, drive through all 6 section toll segments and have them debited from your saved means of payment.
• Overview all products and services
  View all purchased products, manage means of payment, reprint order confirmations and invoices
• Assign products
  Add previously purchased digital toll products with product ID to the customer account

Yes, under certain conditions you can change the vehicle licence plate of your digital toll product. Please check first whether your product is already valid. You can check this in your customer account, from your order confirmation or in our validity query.

• Before the validity period begins, you can change the vehicle licence plate free of charge in your customer account under "My products".

• After the start of the validity period, the vehicle licence plate can be changed for digital annual vignettes, multi-trip cards and the digital section toll FLEX service in the following cases:

  • Change of residence
  • Total loss
  • Theft/loss
  • License plate number illegible
  • District consolidation/separation
  • Initiated by the authorities
  • Correction
  • Registration or deregistration of a personalised license plate
  • Change to purely electric vehicle or hydrogen fuel cell powered vehicle
  • Without giving reasons (one-off)

  Please note: in the course of the re-registration, the holder of the registration certificate may not change. 

  An expense reimbursement of 18 euros is payable for each change. In the event of district consolidation/separation, loss, theft, total loss, damaged licence plate or change to purely electric vehicle or hydrogen fuel cell powered vehicle, you will be reimbursed the expense reimbursement of 18 euros if the examination is positive.

The licence plate change is initially only provisional. Only once you have received confirmation from us by e-mail has the vehicle licence plate number change been finally accepted.

Please note: The FLEX service will be transferred to the new licence plate number if the test is negative and no trips have been accumulated. Annual vignettes or multi-trip cards will be reset to the old licence plate number.

How can I change the license plate number of a toll product that is already valid?

I have bought a digital toll product but I do not see it in my customer account.

Please note that only consumers can make use of the right of withdrawal, and not persons in the exercise of a self-employed, business activity (companies).

Toll products already valid cannot be cancelled.  

Have you purchased a digital toll product but do not see it in your customer account?