Any questions?

As long as the purchase is not completed, you can edit the product selection in your shopping cart at any time.

If the purchase has already been completed, you can cancel any unused single trips within 14 days of the date of purchase in your customer account.

Alternatively, you can change the license plate number for unused single trips at any time in your customer account.

Yes, under certain conditions you can change the vehicle licence plate of your digital toll product. Please check first whether your product is already valid. You can check this in your customer account, from your order confirmation or in our validity query.

• Before the validity period begins, you can change the vehicle licence plate free of charge in your customer account under "My products".

• After the start of the validity period, the vehicle licence plate can be changed for digital annual vignettes, multi-trip cards and the digital section toll FLEX service in the following cases:

  • Change of residence
  • Total loss
  • Theft/loss
  • License plate number illegible
  • District consolidation/separation
  • Initiated by the authorities
  • Correction
  • Registration or deregistration of a personalised license plate
  • Change to purely electric vehicle or hydrogen fuel cell powered vehicle
  • Without giving reasons (one-off)

  Please note: in the course of the re-registration, the holder of the registration certificate may not change. 

  An expense reimbursement of 18 euros is payable for each change. In the event of district consolidation/separation, loss, theft, total loss, damaged licence plate or change to purely electric vehicle or hydrogen fuel cell powered vehicle, you will be reimbursed the expense reimbursement of 18 euros if the examination is positive.

The licence plate change is initially only provisional. Only once you have received confirmation from us by e-mail has the vehicle licence plate number change been finally accepted.

Please note: The FLEX service will be transferred to the new licence plate number if the test is negative and no trips have been accumulated. Annual vignettes or multi-trip cards will be reset to the old licence plate number.

How can I change the license plate number of a toll product that is already valid?

I have bought a digital toll product but I do not see it in my customer account.

Please note that after the start of validity, you can only change the license plate number on digital annual vignettes or digital section toll multi-trip cards.

• "Create new ASFINAG account" or click "Log in".
• Click "My account" and then on "My products".
• Select the product to be modified.
• Click "Change licence plate number".

• Select a reason for the change
• Enter your new vehicle license plate number
• Upload the files required by the ASFINAG Service Center for verification.
• Add a note to the files/documents
• Select a payment method to which the expense reimbursement should be credited
• Finally, check the change overview
• Confirm the terms of use then click "Place binding order"
• You will then receive your change of license plate number and your updated order confirmation by e-mail.

Note: In the ASFINAG app, changes to the license plate number can only be made before it becomes valid. Changes to the licence plate number during the validity period are only possible here in the Toll Shop.

Please note that only consumers can make use of the right of withdrawal, and not persons in the exercise of a self-employed, business activity (companies).

Toll products already valid cannot be cancelled.  

Have you purchased a digital toll product but do not see it in your customer account?

Please note that withdrawal is only possible within 14 days after purchase. If you are a company, you do not have the right to withdraw from online purchases. Only consumers can cancel toll products that are not yet valid in their customer account:

• "Create new ASFINAG account" or click "Log in".
• Click "My account" and then "My products". 
• Select the product to be modified.
• Under "Other services", you can cancel the product.

• In the event of a timely cancellation, all payments made will be refunded within 14 days of receipt of the cancellation notice at the latest. 

Have you purchased a digital toll product but do not see it in your customer account?

The subscription can be cancelled at any time in your customer account – the cancellation period is 3 days without having to specify a reason.

To cancel a subscription, please proceed as follows:

• Click "Log in".
• After logging in, under the "Services" tab select the "My subscriptions" item.
• Click the relevant product and then "Cancel subscription".

There is no provision for the return of individual section toll trips. The unused ticket is valid for one year and can be changed to a different licence plate number in the customer account. 

As a consumer, you have a 14-day right to withdraw from an online purchase.

For eligible persons, the digital annual vignette is automatically activated for the vehicle license plate number registered to them.

If you are entitled to a free annual vignette, you will also automatically receive a free section toll multi-trip card for the section toll segments on the A 9, A 10, A 13 and S 16 (not for the A 11 Karawanken motorway). These will also be valid for one year. You can use them to pass through the toll stations as often as you like.

You can check online at any time at evidenz.asfinag.at whether a free vignette and the section toll multi-trip card are activated for you at ASFINAG.

You can find all information on this subject under the following link: asfinag.at/gratisvignette

You can subsequently assign the following products to your customer account:

• Digital vignettes and digital section toll products that you have purchased at a point of sale, toll station, vending machine or Toll Shop without logging into your customer account
• Section toll multi-trip cards that you purchased at a toll station

To assign a product to your account:

• "Create new account" or click "Log in".
• Click "Services" and "Assign products".
• Enter the product ID of your order (see order confirmation) and click "Assign product".

Please note that toll stickers cannot be allocated to your customer account.

You will find the product ID on your order confirmation.

You will receive the order confirmation immediately after purchasing a digital toll product. If you have purchased the digital toll product in your customer account, you can download the order confirmation at any time under "My account" and "My products".

You have direct access to your purchased products and can use our additional services:

• Manage personal data
  View and change personal data easily at any time
• Manage digital toll products and subscriptions
  Conclude and change subscriptions, easily re-purchase products, activate reminder function before expiry of digital toll product
• Use the FLEX digital section toll
  Register for the free FLEX service, drive through all 6 section toll segments and have them debited from your saved means of payment.
• Overview all products and services
  View all purchased products, manage means of payment, reprint order confirmations and invoices
• Assign products
  Add previously purchased digital toll products with product ID to the customer account

If you delete your account, all your account information on asfinag.at, in the Toll Shop and in the ASFINAG app will be lost. This has no effect on products that have already been purchased (and are still valid).

• Log in to your customer account.
• After successful login, click "My means of payment" under "My account".
• Enter the data for your means of payment.
• Then click "Save means of payment".
• You can then select the services for which you want to use this means of payment. To do this, place the appropriate checkmarks and click "Save selection".

Note: For example, if you have received a new credit card and the card number has remained the same, you can enter the new "valid to" date and the new verification number.

If, however, the card number has changed, you must create a new means of payment.

• Log in to your customer account.
• In Services under My Subscriptions, select the subscription you want to edit.
• Click on the pencil under "Payment method for yearly charge".
• If you have already saved another means of payment in your customer account, it will be suggested to you here.
  
• If you want to create a new payment method, click on "Add new payment method".
  
• You can freely choose the "Profile name". This will help you to allocate the means of payment later, as we cannot display the complete or only encrypted credit card or account numbers for data protection reasons.
• Follow the further steps and then click on "Save payment method".
• You can then select the services for which you want to use this means of payment. To do this, tick the appropriate boxes and click on "Accept selection".

• Log in to your customer account.
• In Services, under FLEX services, select the license plate you want to edit.
• Click on the pen next to the payment method.
• If you have already saved another means of payment in your customer account, it will be suggested to you here.
  
• If you want to create a new payment method, click on "Add new payment method".
  
• You can freely choose the "Profile name". This will help you to allocate the means of payment later, as we cannot display the complete or only encrypted credit card or account numbers for data protection reasons.
• Follow the further steps and then click on "Save payment method".
• You can then select the services for which you want to use this means of payment. To do this, tick the appropriate boxes and click on "Accept selection".

If you want to use 3D-Secure, you must register for the procedure. There are two ways to do this:

1. When paying via 3D-Secure, you can start the procedure and use it to register with the card-issuing bank. 
2. You register directly with the bank that issued your credit card.

Depending on the bank, you will be asked for different items of personal data for the registration, such as your address or birthday. Some banks send you a code beforehand, which you request when you register.

Authentication for subsequent online purchases can be done in various ways:

• Personal password 
• TAN sent via SMS 
• Smartphone app

The exact form of authentication depends on the credit institution issuing the credit card. For example, in the case of suspicious transactions, additional personal characteristics may be requested. This may include, for instance, the current address or other personal data.

If you purchase as a company, all digital toll products are valid immediately and the right of withdrawal does not apply in this case. You are considered to be a company if you buy as part of your activities working for a company.

You are a consumer if you buy a digital toll product for private purposes. In the latter case, the consumer protection period shall apply. This means that according to the European Consumer Protection Directive, consumers have the right to withdraw from the online purchase of a product or service within 14 days. As this withdrawal is possible by e-mail or by post, a further three days are allowed for cancellation by post until arrival at ASFINAG.

When purchasing online as a consumer, the following products are only valid from the 18th day:

• 2-month vignette
• Annual vignette

From 1.12.2023 you can buy the following products for immediate use:

• 1-day vignette
• 10-day vignette
• Section toll single trip
• Section toll multi-trip card
• Section toll FLEX

You can check the validity of your digital vignette before your journey in one of the following ways:

• As a registered customer in your customer account or in the ASFINAG app.
• At evidenz.asfinag.at by entering your vehicle license plate number.
  Please note: Only digital toll products that are already valid appear in the validity query. If you have purchased a product which is not yet valid, it will not be displayed in the validity query. You can check the validity period of your purchased product using your order confirmation.
• Contact the ASFINAG Service Center by telephone on 0800 400 12 400 or +43 1 955 1266.

The interactive map below shows the sections on which section tolls must be paid in Austria.

• You will need a vignette on the motorways and expressways marked in orange.
• On the sections marked in green, you must pay the section toll.

The following sections are roads subject to section tolls:

• A 9 Pyhrn motorway between the Spital/Pyhrn and Ardning junctions (Bosruck tunnel) and between the St. Michael and Übelbach junctions (Gleinalm tunnel).
• A 10 Tauern motorway between the Flachau and Rennweg junctions (Tauern and Katschberg tunnels).
• A 11 Karawanken motorway between the St. Jakob im Rosental junction and the state border in the Karawanken tunnel.
• A 13 Brenner motorway: the entire A 13 is subject to section tolls.
• S 16 Arlberg expressway between the St. Anton am Arlberg and Langen am Arlberg junctions.
  (closed because of comprehensive rehabilition work between 24 April and 6 October 2023 as well as between 15 April and 22 November 2024. More information)

Section toll segments are cost-intensive tunnel and bridge constructions.

With the introduction of the vignette, these section segments were exempted from the vignette obligation, i.e. section toll segments can be used without a vignette, as the toll is paid at the toll stations or in advance.

The digital section toll FLEX is a service for retroactive payment of the digital section toll – for all section toll segments. You can activate this service in your customer account.

As soon as you pass one of the ASFINAG toll stations, your vehicle license plate number is automatically recognised by the system and the barriers at the toll station open. All journeys are invoiced according to the valid tariffs of the toll stations and debited via your defined means of payment. The transaction can be viewed at any time under "Services/FLEX Services". The invoice will be sent afterwards via e-mail.

Moreover, you never pay more than the price of a multi-trip card for each section toll segment. As soon as your number of passages has reached this limit, you can travel the rest of the section free of charge. (365 days from the first passage.)
Exception: This does not apply to the A 11 motorway, as no multi-trip card is available for this section toll segment.

Attention! You can use all of the lanes marked green for the journey through the toll station. The lanes marked as GO lanes (usually on the right of the toll stations) are – except at toll stations on the A 9 and the A 13 – exclusively for HGVs, busses and heavy motorhomes over 3.5 tonnes and are signposted with a driving ban for vehicles up to 3.5 tonnes.

In a nutshell:

• Simple: use all 6 section toll segments without stopping at the toll station
• Cashless: debit from the stored means of payment retroactively
• Flexible: activate additional vehicle licence plates at any time
• Value for money: never pay more for a section than for the multi-trip card.
• Clear: List of all transits under "My Services".

How do I activate the digital section toll FLEX?

To activate the digital section toll FLEX service, log in to your customer account:

• Activate the FLEX service by clicking "Activate now" on the homepage under digital section toll.
• Log in or create a new ASFINAG account.
• Here you can either add a new license plate number or select license plate numbers already stored.
• Select the payment method and activate your section toll FLEX.

It is possible that your license plate number has not been recorded correctly. Here are some possible reasons for this:

• you were too close to the car in front,
• your license plates were soiled rendering them illegible,
• glare caused by sunlight or
• a lack of clear distinction between, for example, "I" and "1" or "O" and "0".

With the code on the scratch card, you can redeem a digital annual vignette in the Toll Shop. The code is your payment method.

Attention: The digital vignette is immediately valid when the code is used – thus voiding your right of withdrawal!

How to redeem the code:

• Scratch the cover off of the code on the front of the scratch card (insert current picture)
• Click "Buy" on the homepage for the annual vignette product.
• Select "Redeem scratch card" for the product configuration and enter the scratch-off code in the "Registration code" field.
  
  

• Enter your vehicle license plate number and click continue
• On the "My details" page, enter your e-mail address and click "Next".
• On the "Order Overview" page, confirm the terms of use and click the "Redeem code and order" button to complete the order process.
• You will then receive an order confirmation by e-mail as well as an invoice with an amount of EUR 0.00.

Attention: The digital annual vignette is only valid if you have redeemed the code as mentioned above and received an order confirmation.

To check the validity of your product, please use our validity query. 

Companies can order scratch cards in quantities of 50 or more.

Some publishers (e.g. magazines) offer their customers a free digital annual vignette when they take out a subscription.

Private individuals can buy scratch cards for the digital annual vignette at the ASFINAG toll stations (Schönberg, St. Jakob, St. Michael, Bosruck, Gleinalm and Rosenbach).

Please enter your license plate number according to the registration certificate or license plate.

Austrian and German license plates have to be entered with a hyphen instead of the coat of arms or the plaques. This also applies to transfer, short-term or diplomatic plates. Black Austrian license plates are entered without dots or hyphens.

• Permitted characters: [A-Z], [Ä,Ö,Ü], [0-9], [-]
• Example for Austria: W-12345X
• Example for Germany: B-AB1234 
• German E-plates are to be entered with the "E" at the end of the number plate.
• German classic car number plates are to be entered with the "H" at the end of the number plate.

Applicable for all other countries: The license plate number must be entered without special characters.

• Permitted characters: [A-Z], [Ä,Ö,Ü], [0-9]
• Example for Italy: AB123CD

For purchases made in our ASFINAG app, you will automatically receive the corresponding wallet file by e-mail together with your invoice and order confirmation after purchasing a digital toll product.

For purchases made in the Toll Shop, you can manually trigger the sending of the wallet file during the purchase process in the "My Data" section. You can also download the wallet file for your product at a later date under "My products".

No, because the digital vignette linked to the vehicle license plate number. If you are an owner who uses an interchangeable licence plate, you buy a digital vignette for this and can use all motorways and expressways with up to three vehicles.

When purchasing the digital vignette, no! Please keep your order confirmation until the end of the validity period.

When purchasing the digital section toll annual card, yes! It is necessary to carry the order confirmation in the vehicle for the passage at the toll stations in case the barrier does not open automatically.